FAQ

Frequently Asked Questions (FAQ)

Orders & Shipping

1. How long does it take to process my order?
Orders are typically processed within 3-7 business days. Once your order is processed, you will receive a confirmation email with tracking information.

2. How long does shipping take?
Shipping times vary depending on your location:

  • USA: 7-21 business days
  • International: 7-21 business days
    Please note that shipping delays may occur due to customs or high demand periods.

3. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States.

4. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

5. Do you ship internationally?
Yes, we ship worldwide! However, international shipping costs may apply depending on your location.

Returns & Exchanges

6. What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unworn, unwashed, and in their original condition. To start a return, contact our support team at contact@benfier.com.

7. Can I exchange an item?
Yes, exchanges are accepted within 30 days of receiving your order. If you need a different size or design, contact us at contact@benfier.com.

8. What if my item arrives damaged or defective?
If you receive a damaged or defective item, please contact us immediately with photos of the issue at contact@benfier.com, and we will arrange a replacement or refund.

Payments & Billing

9. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods.

10. Is my payment information secure?
Yes! Our website is encrypted with SSL security, ensuring that your personal and payment information remains safe.

Products & Customization

11. What type of products do you offer?
We specialize in high-quality custom sneakers and apparel inspired by American heritage, outdoor lifestyle, and bold designs.

12. Can I customize my order?
At this time, we do not offer individual customizations. However, we frequently release new exclusive designs, so stay tuned!

Other Questions

13. How do I contact customer support?
You can reach our support team at contact@benfier.com. We strive to respond within 24-48 hours.

14. Do you have a loyalty program or discounts?
Yes! Sign up for our newsletter to receive exclusive discounts and updates on new collections.

15. Where can I follow you on social media?
Stay connected with us on:

  • Instagram: @benfiershop
  • Facebook: BenFier

Thank you for shopping with BenFier! Walk with pride.